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How to order

We handle our customers as individually and personally as we care for every single one of our minerals. If you wish to place an order or have any questions about our minerals, simply send an email to: rudolf@saphiraminerals.com

Please let us know the mineral specimen, its order reference number, the locality and the price of your purchase. All specimens are sold on a first come - first served basis. We will immediately reserve and hold your specimen, and we will generally respond within a period of 1 - 2 days.

Shipping Rates

  Austria Europe Outside Europe
regular postal service 5-10 € 15-20 € 20-35 €
FedEx If you wish to have your specimens delivered by FedEx, an extra charge (depending on the actual rates) will be added to the total amount of your order.

Payment Options

Payments are possible by bank transfer or Akzeptanzlogo.
Please let us know which of these payment options you prefer. We aim to ship all items within a period of 3 days upon receipt of your payment.

Customs/Duty Fees

The customer is responsible for paying all associated customs or duty fees when minerals are shipped to foreign countries.

Returns Policy

If you wish to return a specimen, because you are in any way unhappy with your purchase, you can do so within a 14 day return period. Please send us an email indicating the order reference number, the mineral name and the price. Please handle the specimen very carefully and return it immediately after notifying us of its return. Once we have received the specimen in the same condition it was sent to you, we will happily refund the full price of the item (less the shipping costs).

Send the return to: Saphira Minerals e.U.
DI (FH) Rudolf Watzl
Zemannstrasse 13
4240 Freistadt
Austria